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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Interpersonal techniquesmay include: | active listening being respectful and non-discriminatory to others control of tone of voice and body language demonstrating flexibility and willingness to negotiate interpreting non-verbal and verbal messages maintaining professionalism providing and receiving constructive feedback questioning to clarify and confirm understanding two-way communication use of communication appropriate to cultural differences use of positive, confident and cooperative language. |
Client enquirymay relate to: | company information general security information pricing and estimates referrals security advice security service provision security services and system options service timeframes. |
Industry sources may include: | current security industry research industry magazines and brochures industry publications other security companies security equipment and system manufacturers security industry associations security industry codes of conduct security regulatory bodies. |
Security equipmentmay include: | audible and visual warning devices bank pop up screens batteries biometrics boom gates cameras car alarms control panels detection devices electric and mechanical fire safety and fire locking systems electronic readers electronic recognition controls grills intercoms lighting locks and locking systems monitors and control equipment power supplies security doors and door controls turnstiles wireless equipment. |
Security systemmay be: | computerised electronic mechanical procedural specialised (eg biometric). |
Personal limitationsmay relate to: | being unsure of best method to complete task compliance with Occupational Health and Safety (OHS) requirements current competence level difficulties in meeting timelines inability to fulfil own role and responsibilities licensing requirements technical expertise or knowledge of systems, equipment or installation requirements understanding of assignment instructions understanding of legal requirements. |
Relevant personsmay include: | client colleagues security consultants supervisor technical security specialists. |
Installation requirementsmay relate to: | cherry picker commercial and residential alarm systems. drill electronic equipment (eg screen equipment, video cameras and monitors) ladder scaffolding specialist tools or equipment sub-contract labour. |
Legislative requirementsmay relate to: | applicable commonwealth, state and territory legislation which affects work such as: workplace safety environmental issues equal employment opportunity industrial relations anti-discrimination and diversity Australian building codes and regulations Australian Communications Authority cabling standards Australian standards and quality assurance requirements award and enterprise agreements evidence collection freedom of information licensing arrangements and certification requirements privacy requirements relevant industry codes of practice telecommunications trade practices. |
Organisational requirementsmay relate to: | access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel storage and disposal of information. |
Communication skillsmay include: | active listening comprehension note-taking positive body language questioning reading accurately speaking clearly summarising writing. |
Possible problemsmay relate to: | availability, delivery cash flow crowds equipment or system faults insurance, time penalties, disputes limited access to assistance and resources own skills and knowledge problems with security or communication equipment restricted site access, building progress risks and hazards vehicles weather and environment conditions. |
Organisational rate schedulesmay relate to: | industry based labour rates insurance organisational labour rates standard equipment costs standard installation costs standard materials costs standard monitoring costs standard service costs standard unit costs. |
Resourcesmay include: | equipment labour materials. |
Documentationmay include: | client details pricing information records of client and supplier communication including actions taken security equipment or system options and costs supplier information. |
Changes or variationsmay relate to: | changes in cost delays exclusions installation monitoring revised or additional services revised or new equipment or system needs service and product warranty, guarantee, liability and terms and conditions service commencement or completion dates terms of trade. |